Every Brick + Bloom Design Co. piece is made to order just for you, often with your names, dates, colors or logo. Because of that, we can't accept returns or exchanges on personalized or custom items. If something isn't right with your order, though, we will make it right.
If your order arrives damaged, defective, misprinted or different from what you ordered, please email us within 14 days of delivery with:
Once we review your photos, we will send a free replacement or issue a refund to your original payment method, whichever works best for you. In most cases you will not need to send the item back.
Custom logo orders include a digital proof, and production begins once you approve the proof. If we don't hear back within 48 hours of sending your proof, we will treat it as approved so your order stays on schedule. Personalized orders are made exactly as the personalization was entered at checkout.
Because production starts quickly, orders can only be canceled or changed before they enter production. Please email us as soon as possible if you need to make a change. Once an order is in production, it can't be canceled.
Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take 5 to 10 business days for the refund to appear.
Have a question or a problem with your order? Email us anytime at hello@brickandbloomdesign.com with your order number, and we will get back to you within 1 to 2 business days.