Every Brick + Bloom piece is made to order just for you. Here are answers to the questions we hear most. If yours isn't here, we're happy to help at hello@brickandbloomdesign.com.
How long will my order take?
Most orders are produced and ready to ship within 2 to 5 business days. Production time does not include weekends, holidays or shipping transit time.
How long does shipping take to the United States?
Once your order ships, US delivery usually takes 5 to 8 business days. Tracking information is provided as soon as it ships.
Do you ship internationally?
Yes. International orders usually arrive in 10 to 30 business days after production is complete.
How much is shipping?
Shipping costs are shown at checkout based on your order and delivery address.
Can I return or exchange a personalized item?
Because each personalized piece is made just for you, personalized and custom items are final sale. If anything isn't right, we will make it right (see below).
What if my order arrives damaged or with an error?
Please email us within 14 days of delivery with your order number, a short description and clear photos. We will send a free replacement or a refund, and in most cases you will not need to send the item back.
How do I make sure my personalization is correct?
Your piece is made exactly as entered at checkout, so please double check names, dates and spelling before you place your order.
Do you offer corporate gifts and custom logo products?
Yes, with no minimums. Custom logo mugs, desk mats and yoga mats are available for one piece or a full team, and bulk pricing is available.
Will I see a proof before my logo order is made?
Yes. Every custom logo order includes a digital proof, and production begins once you approve it. If we don't hear back within 48 hours, the proof is treated as approved so your order stays on schedule.
How do I care for my mug?
Our mugs are dishwasher and microwave safe, and your design is printed on both sides.
Are the pet food mats easy to clean?
Yes. They are non slip and easy to clean, so mealtime messes wipe away quickly.
Can I cancel my order?
Production starts quickly, so once an order has entered production it can't be canceled. Reach out right away if you need help.